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Shipping Policy
We aim to ship in-stock products within 1-2 business days.
During the holiday season, we and shipping carriers are experiencing a significant rise in the number of orders. Therefore, we apologise for any delays, both, in order processing and extended delivery time.
We deliver our packages with DHL, FedEx, USPS, UPS, GLS and Post of Slovenia. All couriers are highly reliable and offer real-time package tracking unless stated otherwise.
You’ll receive an ‘order confirmation’ email once you place your order. After your order is shipped, you'll receive a 'shipping confirmation' email containing a tracking number of your package.
Customs and Import Fees
What is Customs Duty?
Let's start from scratch. We ship our orders from Slovenia and United States (US orders only). All orders made from countries outside of the EU (except the US) can't simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into and is not covered by the shipping costs charged in our web store.
If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities, so DeltaHub isn't involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty. To find out if your country is one of them, please contact your customs office.
If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported. It's impossible for us to determine customs charges as they vary from country to country and state to state.
And if I don't pay the Customs Duty?
Well, if, for whatever reason, you refuse the customs fee and the parcel is returned back to DeltaHub, a shipping cost and handling fee will be deducted from your refund total unless you have emailed us letting us know beforehand.
If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order.
Shipping Zones & Fees
USA:
| Shipping Method | Delivery time* | Price | Price (> 45€) |
|
Express |
2** |
8.49 € |
4.9 € |
|
Standard |
3 - 7 |
5.9 € |
1 € |
|
Economy |
8 - 14 |
4.9 € |
FREE |
*Estimated, not guaranteed delivery time in business days since dispatch.
**Orders shipping to Alaska, Hawaii, Puerto Rico, military addresses and PO boxes will take an additional business day for delivery.
All shipments to the US are shipped from our warehouses in California and Pennsylvania.
Europe:
| Shipping Method | Delivery time* | Price | Price (> 45€) |
|
Express (DHL Express) |
1 - 3 |
9.9€ |
5.9€ |
|
Standard (GLS, other)*** |
3 - 6 |
5.9€ - 7.9€** |
1.9€ - 2.9€** |
|
Economy (GLS, other)*** |
6 - 12 |
4.9€ - 5.9€** |
FREE |
|
Economy (Post of Slovenia) |
7 - 15 |
4.9€ - 5.9€** |
FREE |
*Estimated, not guaranteed delivery time in business days since dispatch.
**Depending on the country, calculated at checkout.
All shipments to European countries are shipped from Ljubljana, Slovenia.
***Shipping rates for: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Spain, Sweden, Ukraine.
Rest of the world:
| Shipping Method | Delivery time* | Price | Price (> 45€) |
|
Express (DHL Express) |
2 - 6 |
13.9€ - 16.9€** |
7.9€ - 11.9€** |
|
Economy (Post of Slovenia) |
12 - 20 |
5.9€ |
FREE |
*Estimated, not guaranteed delivery time in business days since dispatch.
**Depending on the country, calculated at checkout.
All shipments to other countries are shipped from Ljubljana, Slovenia.
Slovenia:
| Shipping Method | Delivery time* | Price | Price (> 45€) |
|
Standard (GLS) |
1 - 2 |
1€ |
FREE |
*Estimated, not guaranteed delivery time in business days since dispatch.
Refund Policy
30-day Guarantee
We're sure you're going to love your new Carpio and Desk Pad, but if you unpack it and find out that it somehow doesn’t meet your expectations and it isn’t right for you, you should send us an email to support@deltahub.io immediately, so we can check and authorize the return. You have 30 days from the delivery date to inform us about your order cancellation and 7 days to bring your return to the post (it needs to be postmarked within these 7 days). To be eligible for a return, your item must be unused and in the same condition that you received it. In case you return a damaged item, a flat 10€ fee will be deducted from the refund amount.
If a package is returned due to it being unclaimed, refusal of paying the customs charges or providing an incorrect shipping information, the customer will not receive a refund of the shipping costs unless they have emailed us letting us know beforehand.
Please keep in mind that we are not able to directly exchange goods so if you decide you would like a different product please get in touch with us and you will receive further information.
Depending on the original payment it may take a few weeks to see the refund on your account.
Return shipping fees
Please note that you are responsible for paying the return shipping costs.
I'm returning from the USA.
Upon confirming your return or exchange with our customer support team, you will receive a return label via email.
For returns, a fee of 7€ (may differ if stated otherwise) will be deducted from your refund if you use the label that is emailed to you.
I'm returning from other countries.
Please contact our customer support regarding the reason of your return/exchange.
Upon confirming your return or exchange with our customer support team, you will receive further instructions.
Damaged Product
In an unlikely event that you receive a flawed product, please send us an email at support@deltahub.io with images documenting the flaw you discovered within 7 working days of the delivery date. We will inspect each complaint individually and replace the flawed part if discovered that replacement should take place.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Still have any questions?
support@deltahub.io
Shipping Policy
We aim to ship in-stock products within 1-2 business days.
During the holiday season, we and shipping carriers are experiencing a significant rise in the number of orders. Therefore, we apologise for any delays, both, in order processing and extended delivery time.
We deliver our packages with DHL, USPS, GLS and Post of Slovenia. All couriers are highly reliable and offer real-time package tracking.
You’ll receive an ‘order confirmation’ email once you place your order. After your order is shipped, you'll receive a 'shipping confirmation' email containing a tracking number of your package.
Customs and Import Fees
What is Customs Duty?
Let's start from scratch. We ship our orders from Slovenia and United States (US orders only). All orders made from countries outside of the EU (except the US) can't simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into and is not covered by the shipping costs charged in our web store.
If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities, so DeltaHub isn't involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty. To find out if your country is one of them, please contact your customs office.
If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported. It's impossible for us to determine customs charges as they vary from country to country and state to state.
And if I don't pay the Customs Duty?
Well, if, for whatever reason, you refuse the customs fee and the parcel is returned back to DeltaHub, a shipping cost and handling fee will be deducted from your refund total unless you have emailed us letting us know beforehand.
If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order.
Shipping Zones & Fees
USA:
| Shipping Method | Delivery time* | Price | Price (> 45€) |
|
Express (UPS,USPS) |
2** |
8.49€ |
4.9€ |
|
Standard (UPS,USPS) |
3 - 7 |
5.9€ |
1€ |
|
Economy (UPS,USPS) |
8 - 14 |
4.9€ |
FREE |
*Estimated, not guaranteed delivery time in business days since dispatch.
**Orders shipping to Alaska, Hawaii, Puerto Rico, military addresses and PO boxes will take an additional business day for delivery.
All shipments to the US are shipped from our warehouses in California and Pennsylvania.
Europe:
| Shipping Method | Delivery time* | Price | Price (> 45€) |
|
Express (DHL Express) |
1 - 3 |
9.9€ |
5.9€ |
|
Standard (GLS, other)*** |
3 - 6 |
5.9 - 7.9€** |
1.9 - 2.9€** |
|
Economy (GLS, other)*** |
6 - 12 |
4.9 - 5.9€** |
FREE |
|
Economy (Post of Slovenia) |
7 - 15 |
4.9 - 5.9€** |
FREE |
*Estimated, not guaranteed delivery time in business days since dispatch.
**Depending on the country, calculated at checkout
All shipments to European countries are shipped from Ljubljana, Slovenia.
***Shipping rates for: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Spain, Sweden, Ukraine.
Rest of the world:
| Shipping Method | Delivery time* | Price | Price (> 45€) |
|
Express (DHL Express) |
2 - 5 |
13.9€ - 16.9€** |
7.9€ - 11.9€** |
|
Economy (Post of Slovenia) |
12 - 20 |
5.9€ |
FREE |
*Estimated, not guaranteed delivery time in business days since dispatch.
**Depending on the country, calculated at checkout
All shipments to other countries are shipped from Ljubljana, Slovenia.
Slovenia:
| Shipping Method | Delivery time* | Price | Price (> 45€) |
|
Standard (GLS) |
1 - 2 |
1€ |
FREE |
*Estimated, not guaranteed delivery time in business days since dispatch.
Refund Policy
30-day Guarantee
We're sure you're going to love your new Carpio, but if you unpack it and find out that it somehow doesn’t meet your expectations and it isn’t right for you, you should send us an email to support@deltahub.io immediately, so we can check and authorize the return. You have 30 days from the delivery date to inform us about your order cancellation and 7 days to bring your return to the post (it needs to be postmarked within these 7 days). To be eligible for a return, your item must be unused and in the same condition that you received it. In case you return a damaged item, a flat 10€ fee will be deducted from the refund amount.
If a package is returned due to it being unclaimed, refusal of paying the customs charges or providing an incorrect shipping information, the customer will not receive a refund of the shipping costs unless they have emailed us letting us know beforehand.
Please keep in mind that we are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one. Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.
Return shipping fees
Please note that you are responsible for paying the return shipping costs.
I'm returning from the USA.
Upon confirming your return or exchange with our customer support team, you will receive a return label via email.
For returns, a fee of 7€ (may differ if stated otherwise) will be deducted from your refund if you use the label that is emailed to you.
I'm returning from other countries.
Please contact our customer support regarding the reason of your return/exchange.
Upon confirming your return or exchange with our customer support team, you will receive further instructions.
Your refund or exchange will be processed as soon as we’ve confirmed we have received your return.
Damaged Product
In an unlikely event that you receive a flawed product, please send us an email at support@deltahub.io with images documenting the flaw you discovered within 7 working days of the delivery date. We will inspect each complaint individually and replace the flawed part if discovered that replacement should take place.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Still have any questions?
support@deltahub.io
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