We ship our orders from three different locations:
> US orders are shipped from California and Pennsylvania,
> Canadian orders are shipped from Toronto,
> and all other orders are shipped from Ljubljana, Slovenia.
This simply means that orders from US, Canada and all European Union countries won't be charged any import fees.
What is Customs Duty?
All orders made from countries outside of the EU can't be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported and are not covered by the shipping costs charged in our web store.
If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities, so DeltaHub isn't involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low-value threshold' below which they do not charge any Customs Duty. To find out if your country is one of them, please contact your customs office.
If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported. It's impossible for us to determine customs charges as they vary from country to country and state to state.
And if I don't pay the Customs Duty?
Well, if, for whatever reason, you refuse the customs fee and the parcel is returning back to DeltaHub, a shipping cost and handling fee will be deducted from your refund total unless you have emailed us letting us know beforehand.