We aim to ship in-stock products within 1-2 business days.

During the holiday season, we and shipping carriers are experiencing a significant rise in the number of orders. Therefore, we apologise for any delays, both, in order processing and extended delivery time.

We deliver our packages with DHL, FedEx, USPS, UPS, GLS and Post of Slovenia. All couriers are highly reliable and offer real-time package tracking unless stated otherwise.

You’ll receive an ‘order confirmation’ email once you place your order. After your order is shipped, you'll receive a 'shipping confirmation' email containing a tracking number of your package.

What is Customs Duty?

Let's start from scratch. We ship our orders from Slovenia and United States (US orders only). All orders made from countries outside of the EU (except the US) can't simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into and is not covered by the shipping costs charged in our web store.

If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities, so DeltaHub isn't involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty. To find out if your country is one of them, please contact your customs office.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported. It's impossible for us to determine customs charges as they vary from country to country and state to state.

And if I don't pay the Customs Duty?

Well, if, for whatever reason, you refuse the customs fee and the parcel is returned back to DeltaHub, a shipping cost and handling fee will be deducted from your refund total unless you have emailed us letting us know beforehand.
If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order.

*Estimated, not guaranteed delivery time in business days since dispatch.

All shipments to the US are shipped from our warehouses in California and Pennsylvania.

*Estimated, not guaranteed delivery time in business days since dispatch.

**Depending on the country, calculated at checkout.

All shipments to European countries are shipped from Ljubljana, Slovenia.

***Shipping rates for: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Spain, Sweden, Ukraine.

*Estimated, not guaranteed delivery time in business days since dispatch.

**Depending on the country, calculated at checkout.

All shipments to other countries are shipped from Ljubljana, Slovenia.

*Estimated, not guaranteed delivery time in business days since dispatch.

We aim to ship in-stock products within 1-2 business days.

During the holiday season, we and shipping carriers are experiencing a significant rise in the number of orders. Therefore, we apologise for any delays, both, in order processing and extended delivery time.

We deliver our packages with DHL, USPS, GLS and Post of Slovenia. All couriers are highly reliable and offer real-time package tracking.

You’ll receive an ‘order confirmation’ email once you place your order. After your order is shipped, you'll receive a 'shipping confirmation' email containing a tracking number of your package.

What is Customs Duty?

Let's start from scratch. We ship our orders from Slovenia and United States (US orders only). All orders made from countries outside of the EU (except the US) can't simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into and is not covered by the shipping costs charged in our web store.

If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities, so DeltaHub isn't involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty. To find out if your country is one of them, please contact your customs office.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported. It's impossible for us to determine customs charges as they vary from country to country and state to state.

And if I don't pay the Customs Duty?

Well, if, for whatever reason, you refuse the customs fee and the parcel is returned back to DeltaHub, a shipping cost and handling fee will be deducted from your refund total unless you have emailed us letting us know beforehand.
If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order.

*Estimated, not guaranteed delivery time in business days since dispatch.

**Orders shipping to Alaska, Hawaii, Puerto Rico, military addresses and PO boxes will take an additional business day for delivery.

All shipments to the US are shipped from our warehouses in California and Pennsylvania.

*Estimated, not guaranteed delivery time in business days since dispatch.

**Depending on the country, calculated at checkout

All shipments to European countries are shipped from Ljubljana, Slovenia.

***Shipping rates for: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Spain, Sweden, Ukraine.

*Estimated, not guaranteed delivery time in business days since dispatch.

**Depending on the country, calculated at checkout

All shipments to other countries are shipped from Ljubljana, Slovenia.

*Estimated, not guaranteed delivery time in business days since dispatch.