Shipping Policy

We aim to ship in-stock products within 1-2 business days. Please expect longer processing and delivery times in peak seasons (Christmas, Black Friday season, bigger sales periods,...).

We deliver our packages with DHL, GLS and Post of Slovenia. All couriers are highly reliable and offer real-time package tracking.

You’ll receive an ‘order confirmation’ email once you place your order. After your order is shipped, you'll receive a 'shipping confirmation' email containing a tracking number of your package.

Import Fees & Taxes

For all orders made from countries outside of the EU (except the US), shipments may be subject to import fees and taxes which are due on arrival and are not covered by the shipping costs charged in our web store. It's impossible for us to determine customs charges as they vary from country to country and state to state. If you need any detailed information about these charges please contact your local customs office.

Shipping Zones & Fees

USA:

Shipping Method Delivery time* Price Price (> 45€)

Express (UPS)

2

8.49€

4.9€

Standard (UPS)

3-5

5.9 €

1 €

Economy (UPS)

5-8

4.9 €

FREE

*Expected delivery time in business days since dispatch.

All shipments to the US are shipped from our warehouse in California.

Europe:

Shipping Method Delivery time* Price Price (> 45€)

Express (DHL Express)

1-3

9.9 €

5 €

Standard (GLS)

2-5

4.9 - 7.9€**

FREE - 3€**

Economy (Post of Slovenia)

4-10

4.9 €

FREE

*Expected delivery time in business days.

**Depending on the country, calculated at checkout

All shipments to European countries are shipped from Ljubljana, Slovenia.

Rest of the world:

Shipping Method Delivery time* Price Price (> 45€)

Express (DHL Express)

2 - 5

12.9 € - 16.9 €

8€ - 12€**

Economy (Post of Slovenia)

7 - 15

4.9 €

FREE

*Expected delivery time in business days.

**Depending on the country, calculated at checkout

All shipments to other countries are shipped from Ljubljana, Slovenia.

Slovenia:

Shipping Method Delivery time* Price Price (> 45€)

Standard (GLS)

1-2

1 €

FREE

*Expected delivery time in business days.


Refund Policy

30-day Guarantee

We're sure you're going to love your new Carpio, but if you unpack it and find out that it somehow doesn’t meet your expectations and it isn’t right for you, you should send us an email to support@deltahub.io immediately, so we can check and authorize the return. You have 30 days from the delivery date to inform us about your order cancellation and 7 days to bring your return to the post (it needs to be postmarked within these 7 days). To be eligible for a return, your item must be unused and in the same condition that you received it. In case you return a damaged item, a flat 10€ fee will be deducted from the refund amount.

Please note that you are responsible for paying the return shipping costs.

Please keep in mind that we are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one. Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.

 

Damaged Product

In an unlikely event that you receive a flawed product, please send us an email at support@deltahub.io with images documenting the flaw you discovered within 7 working days of the delivery date. We will inspect each complaint individually and replace the flawed part if discovered that replacement should take place.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.


Still have any questions?

support@deltahub.io

Shipping Policy

We aim to ship in-stock products within 1-2 business days. Please expect longer processing and delivery times in peak seasons (Christmas, Black Friday season, bigger sales periods,...).

We deliver our packages with DHL, GLS and Post of Slovenia. All couriers are highly reliable and offer real-time package tracking.

You’ll receive an ‘order confirmation’ email once you place your order. After your order is shipped, you'll receive a 'shipping confirmation' email containing a tracking number of your package.

Import Fees & Taxes

For all orders made from countries outside of the EU (except the US), shipments may be subject to import fees and taxes which are due on arrival and are not covered by the shipping costs charged in our web store. It's impossible for us to determine customs charges as they vary from country to country and state to state. If you need any detailed information about these charges please contact your local customs office.

Shipping Zones & Fees

USA:

Shipping Method Delivery time* Price Price (> 45€)

Express (UPS) 

2

8.49€

4.9€

Standard (DHL)

3-5

5.9 €

1 €

Economy (DHL)

5-8

4.9 €

FREE

*Expected delivery time in business days since dispatch.

All shipments to the US are shipped from our warehouse in California.

Europe:

Shipping Method Delivery time* Price Price (> 45€)

Express (DHL Express)

1-3

9.9 €

5 €

Standard (GLS)

2-5

4.9 - 7.9€**

FREE - 3€**

Economy (Post of Slovenia)

4-10

4.9 €

FREE

*Expected delivery time in business days.

**Depending on the country, calculated at checkout

All shipments to European countries are shipped from Ljubljana, Slovenia.

Rest of the world:

Shipping Method Delivery time* Price Price (> 45€)

Express (DHL Express)

2 - 5

12.9 € - 16.9 €

8€ - 12€**

Economy (Post of Slovenia)

7 - 15

4.9 €

FREE

*Expected delivery time in business days.

**Depending on the country, calculated at checkout

All shipments to other countries are shipped from Ljubljana, Slovenia.

Slovenia:

Shipping Method Delivery time* Price Price (> 45€)

Standard (GLS)

1-2

1 €

FREE

*Expected delivery time in business days.


Refund Policy

30-day Guarantee

We're sure you're going to love your new Carpio, but if you unpack it and find out that it somehow doesn’t meet your expectations and it isn’t right for you, you should send us an email to support@deltahub.io immediately, so we can check and authorize the return. You have 30 days from the delivery date to inform us about your order cancellation and 7 days to bring your return to the post (it needs to be postmarked within these 7 days). To be eligible for a return, your item must be unused and in the same condition that you received it. In case you return a damaged item, a flat 10€ fee will be deducted from the refund amount.

Please note that you are responsible for paying the return shipping costs.

Please keep in mind that we are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one. Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.

 

Damaged Product

In an unlikely event that you receive a flawed product, please send us an email at support@deltahub.io with images documenting the flaw you discovered within 7 working days of the delivery date. We will inspect each complaint individually and replace the flawed part if discovered that replacement should take place.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.


Still have any questions?

support@deltahub.io