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Shipping Policy

Wondering how your package gets to you? Well, look no further. Here’s a step-by-step on how we do it.

Country of Choice:

Shipping

Delivery time

Customs Duties may apply
Money Back Guarantee

01

Your computer

The story begins with you. By pressing that final "complete purchase" button. All you have to do now is to patiently wait by the window.

02

Our computer

Someone from our office will see your order and forward it down to our fulfillment center.

03

Fullfilment

Now it's finally time to carefully package your order, add that little extra touch and send it on its merry way.

04

Your door step

Wait by the window is finally over. Your parcel is finally here! At least try to hold the excitement until the mail carrier leaves.

Shipping Policy

  • Free economy shipping within the Eurozone for orders over 50 EUR
  • Free DHL Express shipping for orders over 100 EUR
  • Shipping costs are calculated at checkout
  • Orders between 50 EUR and 100 EUR will receive a shipping discount
  • Please note that some countries may only offer DHL Express shipping

    Disclaimer: Please be aware that additional customs fees may apply for orders shipped outside of the EU and that shipping delays may occur due to unforeseen circumstances.

    A different policy applies to US orders. Check out our US store for more information: us.deltahub.io

    • Customs and Import Fees

    Custom fees are charges imposed by the destination country on imported goods. For orders shipping from the EU, these fees may apply to customers receiving packages outside of the EU. These fees can vary depending on the country and the value of the goods being imported. It is the responsibility of the customer to pay any custom fees that may be incurred. As a seller, we are not responsible for these fees and are unable to estimate or cover the cost of these charges. We recommend that customers check with their local customs office for more information on custom fees and regulations.


    If for whatever reason, you refuse the customs fee and the parcel is returning back to DeltaHub, a 10 EUR shipping cost and handling fee will be deducted from your refund total.

    Refund Policy

    30-day Guarantee

  • We offer a 30-day guarantee for all purchases.
  • If you are not completely satisfied with your purchase, you may return it within 30 days for a refund.
  • Returns from customers in the Eurozone can be shipped to an address within the customer's country.
  • Refunds will be processed to the original method of payment and can take 1-5 business days to complete.
  • Return shipping costs are the responsibility of the customer unless there is a product or delivery issue.
  • To initiate a return, please contact our customer support team at support@deltahub.io
  • Returns that do not include order information will not be processed.

    Please note that any product that is returned after the 30 day guarantee period or that is damaged will be subject to a 10 EUR fee and may not be eligible for a refund.

    • Still have any questions?

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