We're sure you're going to love your new Carpio and Desk Pad, but if you unpack it and find out that it somehow doesn’t meet your expectations and it isn’t right for you, you should send us an email to firstname.lastname@example.org immediately, so we can check and authorize the return. You have 30 days from the delivery date to inform us about your order cancellation and 7 days to bring your return to the post (it needs to be postmarked within these 7 days). To be eligible for a return, your item must be unused and in the same condition that you received it. In case you return a damaged item, a flat 10€ fee will be deducted from the refund amount.
If a package is returned due to it being unclaimed, refusal of paying the customs charges or providing incorrect shipping information, the customer will not receive a refund of the shipping costs unless they have emailed us letting us know beforehand.
Please keep in mind that we are not able to directly exchange goods so if you decide you would like a different product please get in touch with us and you will receive further information.
Depending on the original payment it may take a few weeks to see the refund on your account.
Return shipping fees
Please note that you are responsible for paying the return shipping costs.
I'm returning from the USA.
Upon confirming your return or exchange with our customer support team, you will receive a return label via email.
For returns, a fee of 7€ (may differ if stated otherwise) will be deducted from your refund if you use the label that is emailed to you.
I'm returning from other countries.
Please contact our customer support regarding the reason of your return/exchange.
Upon confirming your return or exchange with our customer support team, you will receive further instructions.
In an unlikely event that you receive a flawed product, please send us an email at email@example.com with images documenting the flaw you discovered within 7 working days of the delivery date. We will inspect each complaint individually and replace the flawed part if discovered that replacement should take place.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Have any other questions?
Contact us at firstname.lastname@example.org