We're sure you're going to love your new Carpio and Desk Pad, but if you unpack it and find out that it somehow doesn’t meet your expectations and it isn’t right for you, you should send us an email to email@example.com immediately, so we can check and authorize the return. You have 30 days from the delivery date to inform us about your order cancellation and 7 days to bring your return to the post (it needs to be postmarked within these 7 days). To be eligible for a return, your item must be unused and in the same condition that you received it. In case you return a damaged item, a flat 10€ fee will be deducted from the refund amount.
If a package is returned due to it being unclaimed, refusal of paying the customs charges or providing incorrect shipping information, the customer will not receive a refund of the shipping costs unless they have emailed us letting us know beforehand.
Please keep in mind that we are not able to directly exchange goods so if you decide you would like a different product please get in touch with us and you will receive further information.
Depending on the original payment it may take a few weeks to see the refund on your account.