01: Shipping Origin
All US orders are shipped from the US to the US.
All other orders are shipped from our warehouse in Slovenia.
02: Shipping Destinations
We currently offer shipping to the following markets:
- United States
- European Union
- Switzerland, Iceland, Liechtenstein, Monaco, Norway and the United Kingdom
- Canada
- Australia and New Zealand
- Japan, China, Hong Kong, Philippines, South Korea and Taiwan
03: Shipping Rates
For deliveries to United States and European Union, we offer three shipping options:
Economy (USPS, UPS, Landmark, Packeta,) - 5 to 10 business days
Standard (USPS, UPS, Landmark, Packeta) - 3 to 6 business days
Express (USPS, UPS, DHL Express, FedEx) - 1 to 2 business days
For deliveries to other markets:
Economy (Post of Slovenia, Landmark) - 7 to 12 business days
Express (DHL Express, FedEx) - 2 to 4 business days
04: Free Shipping Threshold
We currently offer Free Economy shipping for orders above $100.
05: Customs and Import Fees
Non-US orders (international) are always shipped from Slovenia (EU). This means deliveries to countries without a trade agreement in place can result in additional taxation upon reaching the border.
Those fees largely depend on the destination country and are NOT included in the shipping price. As per our shipping policy, they are required to be cleared by the customer.
Orders refused due to uncleared custom duties will not be treated as a return. The refund will be processed at our Customer Service agents' discretion.
06: Trying to order from another country?
If you find yourself wanting to order, but aren't from one of our markets - send us an email at support@deltahub.io and we'll see if we can arrange a delivery to your address.
07: Order Tracking
To track your order, check the shipping confirmation email with the included tracking number.
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