Help and FAQ

Do you have questions? Well, we’ve got answers. In case you wanted to know something about DeltaHub that you couldn’t find on Google, then this is the page for you. There is no such thing as a stupid question.

Product

Carpio 2.0 wrist rest

Which size should you choose?

Follow the size guide to get the right size for yourself.

If you're still unsure, let our support team know.

What is the Carpio 2.0 made of?

It is made out of teflon gliders, plastic base and silicone pads that are soft to the touch and comfortable to use.

Usage

Place your palm on the silicone pads. Be sure to select the correct size (please refer to the question above).
The use of Carpio may feel a bit weird in the beginning, but this is totally expected. As you're placing your hand differently than before, your wrist needs some some to adjust to the new position.

The Carpio can also be used with your keyboard. Just slide the hand with your Carpio from the mouse to the keyboard and vice-versa.

Product care

We suggest you remove the silicone pads off the base as little as possible as this may result in breaking of the plastic pegs if done too often.

Please also keep the Carpio away from hot and humid conditions.

Was the Carpio really designed with physicians?

There were different medical specialists involved in the development process of the Carpio. The main one was Marko Mikša, MD, who worked with us part-time for a year. He has experience in Plastic, Reconstructive, Aesthetic Surgery, and Burns (including Carpal Tunnel surgeries). Other consultants were several physicians trained in occupational medicine.

Carpio G2.0 wrist rest

Which size should you choose?

Follow the size guide to get the right size for yourself.

If you're still unsure, let our support team know.

What is the Carpio G2.0 made of?

The G2.0 is made out of teflon gliders, perforated silicone pads, a silicone strap with a powerful N52 magnet and a plastic loop attachment.

Usage

The Carpio can also be used with your keyboard. Just slide the hand with your Carpio from the mouse to the keyboard and vice-versa.

Product care

We suggest you remove the silicone pads off the base as little as possible as this may result in breaking of the plastic pegs if done too often. Also, please be careful with the silicone strap as it may break if stretched too much.

Please also keep the G2.0 Carpio away from hot and humid conditions.

How's it different to the Carpio 2.0?

The difference between the the Carpio 2.0 and G2.0 is the G2.0 has perforated pads that allow airflow and prevent sweating. It also has a completely removable and adjustable strap with its own magnetic attachment mechanism so you retain perfect control of your Carpio at all times.

Minimalistic Desk Pad

Specifications

The Desk Pad comes in 3 sizes:

Small/Sophisticated: 24.8x11 inch (63x28 cm)
Medium/Majestic: 35.4x11.8 inch (90x30 cm)
Large/Luxuriant: 31.5x17.7 inch (80x45 cm)

All 3 sizes are 0,12 inch (3.5 mm) thick.

Materials

The Minimalistic Desk Pad is made of high quality synthetic wool felt fibres which are pressed together using hot temperature. This makes the Desk Pad vegan friendly.

The bottom of the Desk Pad is made of many plastic dots which serve as an anti-slip surface so your Desk Pad stays in one place.

Advantages

The pleasant feel of the material proves to be an ideal base and convinces both aesthetically and functionally.
The hand lies comfortably and glides just as easily over the surface.

Desk Pad provides protected placing for your laptop, keyboard, computer mouse and Carpio. You can work comfortably without the risk of damaging any surface.

Product care

Keep the Desk Pad away from hot and humid conditions.
If you want to clean the desk pad, you can vacuum it or use a bit of detergent and a damp cloth. Make sure to apply as less liquid as possible and to dry off the Desk Pad completely before next use.

Sharp-edged objects such as keys or jewelry may result in tearing of the synthetic fibres. You can remove the excessive fibres with a lint remover or a basic hair clipper. To extend the longevity of the Desk Pad, you can repeat this process every few months.

Other relevant information

Shipping

We aim to ship in-stock products within 1-2 business days.
We deliver our packages with couriers that are highly reliable and offer real-time package tracking unless stated otherwise.

We offer Economy, Standard and Express shipping methods. All prices for specific destinations are displayed at checkout.
You will receive free Economy shipping method for orders over 75€ and a discounted rate for Express shipping in case Economy is not available.

Exchanges and returns

You can always exchange or return the items you bought within 30 days since the delivery date.
For more information please contact support@deltahub.io

What are the symptoms of the Carpal Tunnel Syndrome?

1. Numbness, tingling, and pain in your thumb and the first three fingers of your hand.
2. Wrist pain and burning that travels up your arm.
3. Weakness in the muscles of the hand
4. Dropping things
If you're experiencing these symptoms you should definitely go get checked out to a relevant doctor.

Awards and nominations

DeltaHub won:
1. Rector’s Award for the Best Innovation at the University of Ljubljana, Slovenia for Carpio
2. Silver Award for the Best Young Enterprise from the Slovenian Chamber of Commerce for Carpio
3. Best business idea of 2021/2022 by Slovenian newspaper Finance for Carpio 2.0
4. Finalist of Slovenia's Startup of the year in 2022

Help and FAQ

Product

Carpio 2.0 wrist rest

Carpio G2.0 wrist rest

Minimalistic Desk Pad

Other relevant information

Still have any questions?