01: What should I do if something is damaged, wrong or missing?
Send us a photo of what arrived and a photo of the shipping label. If something is damaged, include a photo of the damage too. We send the missing or correct item free.
02: What happens next?
- We check your photos and your order.
- We send the missing or correct item, free of charge.
- We tell you whether to keep the item you received or return it. Please hold on to it until you hear from us.
03: Part of my order is missing. Could it be in another parcel?
It could. Orders are sometimes split, so check your email for a second tracking link first. See Order Processing.
04: I got the wrong hand (left or right). What now?
Check your order confirmation email to see which hand you ordered.
- It doesn't match your order: this is our mistake. Send us the photos and we send the correct item free.
- It matches your order, but you need the other hand: this is an exchange, which is a return plus a new order. See Returns and Exchanges.
The same goes for the wrong size or color.
05: What if the problem appeared after I started using it?
See Warranty Information.
Write to support@deltahub.io with your order number, a photo of what arrived and a photo of the shipping label.
