Privacy policy
Last updated: 3 November 2026
This policy explains what personal data we collect when you visit deltahub.io or buy from us, why we use it, who receives it, and what rights you have. It replaces our earlier privacy policy.
Who is responsible
DELTAHUB Inc., 450 7th Avenue, Suite 2710, New York, NY 10123, United States, sells to you and operates this website. It is responsible for your personal data as controller.
DELTAHUB d.o.o., Iršičeva ulica 5, 3000 Celje, Slovenia, registration 8556199000, handles fulfillment in the EU and is our EU contact.
Privacy contact for all countries: support@deltahub.io.
Where your data comes from
Most of it comes from you: when you order, create an account, sign up for emails, contact us, write a review or use our site. Some comes from others: carriers report delivery status, payment providers report payment and fraud results, and advertising and analytics tools report how you reached and used our site.
You need to give us your order and delivery details so that we can sell and deliver to you. Everything used for marketing is optional.
What we use your data for
| Purpose | Data | Legal basis (EU and UK) | How long we keep it |
|---|---|---|---|
| Taking and delivering your order, and order and tracking emails | Name, email, phone, billing and shipping address, items ordered, order value | Contract | As long as tax and accounting law requires, and until the periods for warranty and legal claims have ended |
| Taking payment and preventing fraud | Payment status, billing details, IP address, fraud check results. Our payment providers handle your full card details | Contract; our legitimate interest in preventing fraud | As long as payment rules and tax law require, and until a payment dispute is no longer possible |
| Taxes, customs and invoices, including company invoice requests | Name, address, order and item values, company name and tax number if you give them | Legal duty | As long as tax law requires in each country concerned |
| Returns, withdrawals, refunds and warranty claims | Order details, your request, photos or videos you send, refund details | Contract; legal duty | Until the periods for warranty and legal claims have ended |
| Customer support by email, chat and phone | Your messages, contact details, order details | Contract; our legitimate interest in answering questions and improving support | As long as needed to handle your request and any related claim |
| Marketing emails and our DeltaClub community | Email, name, country, what you bought or viewed, whether you opened emails | Consent, or our legitimate interest in emailing existing customers where the law allows it | Until you unsubscribe. We keep a record of the unsubscribe so that we respect it |
| Advertising, including ad pixels and affiliate tracking | Online identifiers, pages viewed, products added or bought, order value, and in some cases a scrambled (hashed) email or phone number | Consent | Until you withdraw consent. Each advertising company also applies its own retention periods |
| Analytics, session recording and A/B tests | Online identifiers, pages viewed, clicks and scrolling, device and browser details, approximate location | Consent | Until you withdraw consent, and no longer than needed to understand how the site is used |
| Reviews | Name you show, review text and images, order details used to request the review | Consent, or our legitimate interest in showing customer feedback | Until you ask us to remove the review or we stop showing it |
| Upsell offers after checkout | Order details, online identifiers | Contract; our legitimate interest in offering related products; consent for any tracking that needs it | As for your order, or until you withdraw consent |
| Running and securing the site | IP address, device and browser details, necessary cookies | Our legitimate interest in a working, secure shop | No longer than needed for security and operation |
| Legal claims and compliance | The data relevant to the matter | Our legitimate interest in defending our rights; legal duty | Until the matter and the legal time limits for it have ended |
If we rely on our legitimate interests, you can object at any time. If we rely on consent, you can withdraw it at any time. Doing so does not affect what happened before.
Who receives your data
| Recipient | What they do |
|---|---|
| DELTAHUB Inc. and DELTAHUB d.o.o. | Sales, fulfillment, support, marketing and administration |
| Shopify | Online store, checkout, customer accounts, order records |
| Payment providers shown at checkout, such as Shopify Payments, PayPal and Klarna | Taking payment, refunds, fraud checks |
| ShipBob | Warehousing and fulfillment in the United States and Canada |
| Avacom | Warehousing and fulfillment in Slovenia |
| BaseLinker | Order management for orders shipped from Slovenia, UK returns |
| FedEx, GLS, DHL, UPS, USPS and FlavorCloud | Delivery, delivery updates, customs clearance |
| ReturnLogic | Returns processing in the US |
| GLS | Return labels in the EU |
| Sufio | Invoices |
| Hands Off Sales Tax, 1stopVAT, Zeus, and other accountants and tax advisers | Sales tax, VAT and accounting filings |
| Tax, customs and other public authorities | Where the law requires it |
| Gorgias | Customer support inbox and chat |
| Klaviyo | Marketing emails, sign-up forms, marketing analytics |
| Meta (Facebook and Instagram) | Advertising pixel: analytics and targeted advertising |
| TikTok | Advertising pixel: analytics and targeted advertising |
| Advertising tag: analytics and targeted advertising | |
| Taboola | Advertising tag: analytics and targeted advertising |
| Other tags added through Shopify, which may include Google | Analytics and marketing |
| Microsoft Clarity | Analytics and session recording: how visitors click, scroll and move through pages |
| Shoplift | A/B testing of site pages |
| Judge.me | Collecting and showing product reviews |
| Trustpilot | Collecting and showing company reviews |
| Zipify | Upsell offers after checkout |
| Goaffpro | Affiliate program and tracking of affiliate sales |
| Google Forms | Company invoice request form |
| IT and workplace service providers, and AI tools that help our team | Hosting, databases, email, internal messaging, drafting support replies |
| A buyer or successor of our business | If we merge with or are sold to another company |
AI chat and automated checks
Some chat replies on our site may come from an AI system rather than a person. If you would like to reach a person, email support@deltahub.io.
Fraud checks run by Shopify and our payment providers may flag an order automatically. If your order is held or canceled after such a check, you can ask a person to review it, give your view and challenge the result.
Transfers outside your country
DELTAHUB Inc. and many of the companies above are based in the United States, and others may be in other countries. So your data can leave your country, including the EU and UK.
For data from the EU or UK, the safeguard depends on the recipient. It can be an adequacy decision, including the EU-US Data Privacy Framework and its UK extension for certified US companies, or standard contractual clauses approved by the European Commission or the UK equivalent. Some transfers are needed to perform your contract, for example sending your address to a carrier or warehouse outside the EU. To ask which safeguard applies or for a copy, contact us.
Security
We use encryption when data travels between your browser and our site, and we limit access to the people and companies who need it. No system is completely secure. If a breach puts your rights at risk, we notify you and the authorities as the law requires.
Your rights
Depending on where you live, you can:
- Ask for a copy of your data and information about how we use it.
- Have wrong data corrected.
- Have your data deleted, unless we must keep it, for example for tax.
- Restrict how we use it.
- Get data you gave us in a portable format.
- Object to uses based on legitimate interests, and to direct marketing at any time.
- Withdraw consent at any time.
- Complain to a data protection authority.
To use a right, email support@deltahub.io. We may ask you to confirm your identity. To stop marketing emails, you can also use the unsubscribe link in any of them. We reply within the time the law sets.
Complaints
Please tell us first if you can, at support@deltahub.io. You can also complain at any time to a data protection authority:
- EU and EEA: the Information Commissioner of the Republic of Slovenia, or the authority in the country where you live or work.
- United Kingdom: the Information Commissioner's Office (ICO).
- Elsewhere: your local authority, including those named in the regional sections below.
Cookies and similar technologies
Cookies, pixels and similar tools store or read information on your device. Where the law requires your consent, including in the EU, the UK and Quebec, only necessary tools may run without it.
| Category | What it does | Tools |
|---|---|---|
| Necessary | Cart, checkout, security, remembering your privacy choice. The shop cannot run without these | Shopify |
| Features | Support chat and showing reviews | Gorgias, Judge.me, Trustpilot |
| Analytics | Understanding and testing how the site is used, including session recording | Shopify, Microsoft Clarity, Shoplift, Judge.me |
| Marketing | Showing and measuring ads, email marketing, affiliate tracking and upsell offers | Meta, TikTok, Pinterest, Taboola, Klaviyo, Goaffpro, Zipify, other tags added through Shopify |
You can make or change your choice in the cookie banner or the privacy settings link on our site, where shown, or by emailing support@deltahub.io. You can also delete cookies in your browser settings.
Links to other sites
Our site links to other websites and social networks. They handle your data under their own privacy policies.
Children
Our shop is not aimed at children under 16, and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will delete it.
United Kingdom
The rights and complaint routes above apply under the UK GDPR. Our privacy contact for the UK is support@deltahub.io. You can complain to us at that address, and to the ICO.
California and other US states
Ad pixels and similar tags send information such as online identifiers, pages viewed and purchases to advertising companies, including Meta, TikTok, Pinterest and Taboola. They help us show and measure ads, and these companies may also use the information for their own purposes. Some US state privacy laws count this as a "sale" of personal information or "sharing" it for targeted advertising, even when no money changes hands. We use these tools, so you should assume this applies to our site.
Categories of personal information we collect: identifiers and contact details, payment and order records, internet activity on our site, approximate location, and anything you send us. We use them for the purposes in the table above and share them with the recipients listed above.
How to opt out of sale, sharing and targeted advertising: email support@deltahub.io with the subject "Opt out", or use the privacy settings link on our site, where shown. You do not have to give a reason.
Depending on your state and whether its law applies to us, you may also have the right to know what we hold, get a copy, correct it, delete it, limit the use of sensitive data, and appeal if we refuse. To make a request, or to have someone do so for you, email us. We will not treat you worse for using these rights.
Do Not Track: our site does not change what it does when a browser sends a Do Not Track signal. Other companies' tags on our site may collect information about your activity over time and across websites.
Review and changes: you can ask to review or change your personal information by emailing us. If we change this policy, we post the new version here with a new date.
Canada and Quebec
We handle personal information of people in Canada under the Personal Information Protection and Electronic Documents Act and applicable provincial law. You can ask to see and correct your information, and withdraw consent, by emailing support@deltahub.io. You can complain to the Office of the Privacy Commissioner of Canada.
Quebec: tracking tools that identify, locate or profile you must be off unless you turn them on. Your information may be transferred outside Quebec to the recipients listed above. You can send questions for the person responsible for personal information to support@deltahub.io, and you can complain to the Commission d'accès à l'information du Québec.
Australia
We handle personal information under the Australian Privacy Principles where they apply to us. We collect it for the purposes in the table above. It may go to the recipients listed above, many of whom are in the United States, the EU and other countries. You can ask to see or correct your information by emailing support@deltahub.io. If you complain to us and are not satisfied with our reply, you can go to the Office of the Australian Information Commissioner.
Changes to this policy
If we change this policy, we post the new version on this page and update the date at the top.