Find your tracking link, see what each status means, check how long is normal and know when to write to us.
Late, lost or delivered but not received
When we reship or refund a late parcel, and what to do if tracking says delivered but you don't have it.
How to change or cancel an order before it ships, and your options once it has shipped.
Damaged, wrong or missing items
Send us a photo of what arrived and the shipping label, and we send the missing or correct item free.
What happens after you order, when it ships, and what to do if an email is missing or your order is split.
Preorders and made-to-order items
How preorders work, where to find the delivery date, how to cancel and how returns apply after delivery.
How to get an invoice or a company invoice, and what to do with a VAT number at checkout.
Where to enter a code, why it might not work and how to check your total before you pay.
How to reach our support team, when we are open and what to include in your email.