01: How do preorders work?
You order now and we ship when the item is ready. Items in the same order may ship separately, each with its own tracking number. You get a tracking link when your item ships.
02: When will my preorder arrive?
Check the product page for the delivery date. It is the most current information we have. Dates can change, so it is an estimate, not a guarantee.
03: Can I cancel my preorder?
Yes, any time before it ships. Write to us with your order number and we will cancel it and refund you.
If it has already shipped, you can use the 60-day return.
04: Can I return a preorder or made-to-order item?
Yes. Our 60-day returns apply after delivery, the same as everything else. That includes made-to-order items such as AirRest and Glass Feet. See Returns and Exchanges.
To cancel or ask about a preorder, write to support@deltahub.io with your order number and the item name.
