01: How long do I have to return something?
60 days from delivery, for any reason. Tell us within 60 days, then send the item back within 14 days of starting the return. You can try the product first.
02: How do I return from the United States, EU or UK?
Return shipping is free, with a prepaid label.
- Email support@deltahub.io with your order number and the item you want to return.
- We reply with your prepaid label and the steps.
- Pack the item, and write your order number on the package.
- Attach the label and hand the parcel to the carrier within 14 days.
03: How do I return from Canada, Australia or anywhere else?
- Write to support@deltahub.io with your order number for the return address.
- Send the item back within 14 days, with your order number on the package.
You pay for return shipping, unless the item is faulty or wrong.
04: What condition does it need to be in?
Please return it in good condition, with the packaging if you still have it. If it comes back damaged beyond what trying it needs, we may reduce the refund by the actual loss in value. There is no flat fee.
05: How much do I get back, and when?
You get back the price you paid for the items. We refund within 5 business days of the return reaching us. For EU and UK customers, it is never later than 14 days after you told us, once we have the goods or proof they were sent.
If you start your return within 14 days of delivery, we also refund any duties and import taxes you paid at checkout. We also refund original shipping if the item was faulty or wrong. EU and UK customers who withdraw within the legal 14 days also get the standard delivery cost back. Express surcharges are not refunded.
06: How do I exchange an item?
An exchange is a return plus a new order. If you need the new item quickly, order it straight away, then return the first one as above.
07: What if I refuse a parcel or don't collect it?
Tell us. We refund the item price, minus our direct shipping and return costs where the law allows. If you refused it because you canceled, you keep the same rights as any return.
08: Can I return a digital product?
There are no change-of-mind returns once the download has started. In the EU and UK your legal 14-day right can continue unless you agreed beforehand that the download could start, acknowledged that you lose the right, and we confirmed it in writing: see the Refund Policy. If a file is faulty or not as described, we fix or refund it.
09: Is it faulty, damaged or wrong?
If it arrived that way, see Damaged, wrong or missing items. If a fault appeared later, see Warranty Information.
10: Where is the legal text?
The full terms are in our Refund Policy. EU and UK customers also have a separate 14-day right of withdrawal, on top of the 60 days. Use the online withdrawal form.
Not sure about something? Write to support@deltahub.io with your order number and the item you want to return.
