01: When will I get my refund?
Within 5 business days of your return reaching us. For EU and UK customers, it is never later than 14 days after you told us, once we have the goods or proof they were sent.
The refund goes back to your original payment method. Your bank may take a few more business days to show it.
02: What does each stage mean?
| Stage | What it means |
|---|---|
| Return started | You have your label or the return address. Send the item within 14 days. |
| On its way to us | The carrier has your parcel. Keep the tracking number. |
| Delivered to us | The 5 business days start here. |
| Refund issued | We have sent the money. Your bank now needs to show it. |
03: Why is my refund less than I paid?
- You returned only part of your order.
- Original shipping is not included. We refund it if the item was faulty or wrong. EU and UK customers who withdraw within the legal 14 days also get the standard delivery cost back.
- Express surcharges are not refunded.
- The item came back damaged beyond what trying it needs, so we reduced the refund by the actual loss in value.
- The parcel was refused or uncollected, so we deducted our direct shipping and return costs where the law allows.
- You agreed a different amount with our team by email.
04: I canceled before it shipped, or my parcel was lost. Where is my refund?
Once we have refunded you, it goes back to your original payment method. Your bank may take a few more business days to show it. If you haven't seen it, write to us.
05: When should I write to you?
- Your return shows delivered to us, and 5 business days have passed.
- You are in the EU or UK, you sent us proof of shipping, and 14 days have passed since you told us.
- We told you the refund was issued, and your bank still doesn't show it after a few more business days.
If one of these applies, write to support@deltahub.io with your order number and your return tracking number.
