Shipping policy
Last updated: 3 November 2026
Where orders ship from and what shipping costs
We ship from warehouses in Slovenia (EU), the United States and Canada. The countries we deliver to are the ones you can select at checkout. The delivery times below are estimates, not guarantees. They are based on our actual delivery dates from 1 August to 20 October 2026 and include the time to dispatch.
| Destination | Ships from | Method | Rate | Free from | Estimated time, order to delivery |
|---|---|---|---|---|---|
| United States | US warehouse; sometimes Slovenia when the US is out of stock | Standard | $6.90 under 0.9 kg, $9.90 above | $65 | 4 to 7 business days |
| United States | US warehouse | Express | $19.90 | Never free | 2 to 4 business days |
| EU (most countries) | Slovenia | GLS Standard | €5.90 (Slovenia €4.90) | €65 | 3 to 7 business days |
| Finland, Ireland, Latvia, Sweden | Slovenia | FedEx Regional Economy or FedEx International Priority | Live FedEx rate at checkout | €65 | Economy 4 to 7, Priority 3 to 6 business days |
| Malta, Cyprus, Madeira, Balearic and Canary Islands | Slovenia | FedEx International Priority | Live FedEx rate at checkout | €65 | 3 to 6 business days. Canary Islands: local tax may apply, see Taxes and duties below |
| United Kingdom | Slovenia | FedEx Regional Economy or FedEx International Priority | Live FedEx rate at checkout | £55 | Economy 4 to 6, Priority 3 to 6 business days |
| Canada | Canada warehouse, US warehouse or Slovenia | Standard | C$6.90 from Canada, C$12.90 otherwise | C$100 | 5 to 15 business days, shorter from the Canada warehouse |
| Australia | US warehouse; sometimes Slovenia | Standard | A$12.90 under 0.9 kg, A$19.90 above | A$100 | 8 to 14 business days |
| All other countries | Slovenia | FedEx International Priority | Live FedEx rate at checkout | US$100 | 3 to 6 business days |
Countries served by GLS have one delivery option. FedEx rates come live from FedEx, so they vary by parcel; you see the exact price at checkout. Digital products have no shipping. Gridfinity Insert ships free with the drawers.
Dispatch
Orders usually leave the same or next business day, and 90% leave within 3 days. Peak season and preorders take longer.
Delays
If we learn that your order will not ship in the time we stated, we email you with a new estimate and the choice to cancel for a full refund.
Tracking
When your order ships, we email you the tracking details.
Changing or canceling an order
You can cancel or change an order until the warehouse has started on it. We cannot promise this, so please write to support@deltahub.io straight away. Once an order has shipped, we cannot change or stop it. You can use our 60-day returns, or for an address change, contact the carrier from the tracking email.
Preorders can be canceled any time before they ship. Our 60-day returns apply after delivery.
Lost parcels
We reship your order or refund you if either of these happens:
- Tracking has not moved for 7 days.
- The parcel has not been delivered 15 days after shipping (United States, EU, UK) or 25 days after shipping (Canada, Australia and all other countries).
Contact support@deltahub.io with your order number.
Marked as delivered but not received
Please check with your neighbors and wait 3 business days. If it still has not turned up, contact us. We then open a carrier investigation and reship or refund.
Taxes and duties
| Destination | At checkout | At delivery |
|---|---|---|
| EU | Price includes VAT | Nothing to pay |
| Canary Islands, Ceuta, Melilla, Åland | These are outside the EU VAT area | Local tax may apply. Contact us before you order |
| United Kingdom | VAT and any import duties, shown at checkout | Nothing more to pay |
| Canada | GST/HST and any import duties, shown at checkout | Nothing more to pay |
| Australia | GST and any import duties, shown at checkout | Nothing more to pay |
| All other countries | Import duties and taxes, shown at checkout | Nothing more to pay |
| United States, shipped from a US warehouse | Sales tax where we are registered | Nothing to pay |
| United States, shipped from Slovenia | Sales tax where we are registered | Nothing to pay. DeltaHub pays the duties |
If a carrier ever asks you for money at delivery, do not pay. Contact us first at support@deltahub.io. If you have already paid on an order placed from 3 November 2026, or on a US order shipped from Slovenia, send us the receipt and we reimburse you. For older orders, write to us and we will look at it.
If you refuse a parcel or do not collect it
See "Refused or uncollected parcels" in our refund policy.
Your legal rights on delivery
EU, EEA and UK: We deliver within 30 days of your order unless we agreed another date with you. If we miss that, you can set a further reasonable deadline, and if we miss that too, you can cancel for a full refund. The risk stays with us until you, or someone you named, receive the parcel.
Quebec: You may cancel before delivery if we have not delivered within 30 days after the date in the contract, or within 30 days after the contract was made if it gives no date. See our refund policy.