Refund policy
Last updated: 3 November 2026
60-day returns
You can return any physical product for any reason. Tell us within 60 days of delivery, then send the item back within 14 days of starting the return. You do not need to give a reason. This applies in every market we sell to.
This is a voluntary promise from DELTAHUB Inc., 450 7th Avenue, Suite 2710, New York, NY 10123, United States. It comes on top of your legal rights and does not limit them. By law you have rights free of charge if a product is faulty, whatever this policy says. See our warranty page.
How to return an item
| Where you live | How to start | Return shipping |
|---|---|---|
| United States | Email support@deltahub.io | Free prepaid label |
| European Union | Email support@deltahub.io | Free prepaid label |
| United Kingdom | Email support@deltahub.io | Free prepaid label |
| Canada, Australia and all other countries | Email support@deltahub.io for the return address | You pay, unless the item is faulty or wrong |
Condition of the item
Please return the item in good condition, with its packaging if you still have it. You can try the product. If it comes back damaged beyond what trying it needs, we may reduce the refund by the actual loss in value. We do not charge a flat fee.
Your refund
We refund the price you paid for the items. If you start your return within 14 days of delivery, we also refund any duties and import taxes you paid at checkout. We also refund the original shipping if the item was faulty or wrong, and for customers in the EU and UK who withdraw or cancel within the legal 14 days (standard delivery cost). Express surcharges are not refunded.
We send your refund within 5 business days of the return reaching us. If you are in the EU or UK and use your legal right to withdraw or cancel, we refund no later than 14 days after you told us, once we have the goods or proof that you sent them.
Refunds are paid as money, not store credit. Your bank or payment provider may need a few more days to show the refund on your account.
Exchanges
An exchange is a return plus a new order. If you need the other item quickly, order it straight away and return the first one.
Missing, wrong or damaged on arrival
Email support@deltahub.io with a photo of what arrived and the shipping label. We send the missing or correct item free of charge and tell you whether to keep or return what you received. If we ask you to return it, we pay the return shipping. Your legal rights also apply.
Refused or uncollected parcels
If you refuse a parcel or do not collect it, tell us. We refund the item price, minus our direct shipping and return costs where the law allows.
If you refuse a parcel because you canceled, you keep the same rights as with any return. In the EU and UK, refusing a parcel together with a clear statement that you withdraw, sent within the legal 14 days, counts as using your legal right, and the sections below apply.
If a carrier asks you for money at delivery, do not pay. Contact us first.
Digital products
Digital products, such as wallpapers and 3D files, cannot be returned for a change of mind once the download has started. If a file is faulty or not as described, we fix it or refund it.
In the EU and UK you have the legal right to withdraw from or cancel a digital purchase within 14 days of buying it. You lose that right when the download starts only if you agreed beforehand that it could start straight away, you acknowledged that you would lose the right, and we confirmed this to you in writing, for example by email.
EU and EEA: your legal right of withdrawal
This section applies if you are a consumer living in the European Union or the European Economic Area. It is a legal right, separate from and on top of the 60-day returns above. You can use either. If you ask us for a return within the 14 days, that also counts as telling us you withdraw.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered multiple goods in one order and they are delivered separately, the period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (DELTAHUB Inc., 450 7th Avenue, Suite 2710, New York, NY 10123, United States, +386 31 283 835, support@deltahub.io) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at https://deltahub.io/pages/withdrawal. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, at the address on the return label or the address we give you by email, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
If you live in the European Union: We will bear the cost of returning the goods. If you live in Iceland, Liechtenstein or Norway: You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Digital content
For digital content not supplied on a tangible medium, the withdrawal period will expire after 14 days from the day of the conclusion of the contract. See "Digital products" above for when this right ends early.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
- To DELTAHUB Inc., 450 7th Avenue, Suite 2710, New York, NY 10123, United States, support@deltahub.io:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) /for the provision of the following service (*),
- Ordered on (*) /received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.
United Kingdom: your legal right to cancel
This section applies if you are a consumer living in the United Kingdom. It is a legal right, separate from and on top of the 60-day returns above. If you ask us for a return within the 14 days, that also counts as telling us you cancel. Your rights if a product is faulty are separate. See our warranty page.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered multiple goods in one order and they are delivered separately, the period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (DELTAHUB Inc., 450 7th Avenue, Suite 2710, New York, NY 10123, United States, +386 31 283 835, support@deltahub.io) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit the model cancellation form or any other clear statement on our website https://deltahub.io/pages/withdrawal. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:
- 14 days after the day we receive back from you any goods supplied, or
- (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
- if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, at the address on the return label we send you, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model cancellation form
- To DELTAHUB Inc., 450 7th Avenue, Suite 2710, New York, NY 10123, United States, support@deltahub.io:
- I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
- Ordered on [*]/received on [*],
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
[*] Delete as appropriate.
Canada
The 60-day returns above apply. Provincial consumer law may also let you cancel an internet sale in certain cases, for example if required information was missing or the goods did not arrive in time. If you cancel under your provincial law, or if we cancel, we refund you within 15 days.
Quebec
You may cancel within 7 days after receiving your copy of the contract if we did not give you the information the Consumer Protection Act requires, did not give you an express chance to accept or decline the order and correct errors, or did not send you a copy you can keep and print. You may also cancel before delivery if we have not delivered within 30 days after the date in the contract, or within 30 days after the contract was made if it gives no date. If you cancel under these rules, we refund all sums paid within 15 days and pay the reasonable cost of returning the goods.
Australia
The 60-day returns above are a voluntary change-of-mind promise. They do not replace the guarantees you have under the Australian Consumer Law. If an item is faulty or wrong, we pay the return shipping. See our warranty page.