01: Can I change or cancel my order?
Yes, until the warehouse has started on it. We ship fast, so we cannot promise it. Write straight away.
02: What can you change before it ships?
- Items and quantity
- Size, color or hand (left or right)
- Delivery address
- Billing details
03: My order has already shipped. What now?
Once it has shipped, we cannot change or stop it. You still have options:
- You no longer want it, or need a different item: use the 60-day return.
- The address is wrong: contact the carrier from your tracking email as soon as you can.
04: What if I refuse the parcel?
Tell us if you do. You keep the same rights as any return. For the details, see Returns and Exchanges.
05: How do I change billing details for an invoice?
Write to us with the correct details. For a company invoice, use the form in Invoices and VAT.
06: What should I include in my email?
- Your order number
- To cancel: the word "cancel" in the subject line
- To change items: exactly what to remove and what to add, with size, color and hand
- To change the address: the full new address, including house number and postal code
Write straight away to support@deltahub.io with your order number and the exact change.
