Last updated: 3 November 2026
Your legal rights come first
In many countries the law gives you rights if a product is faulty or not as described. You have these rights because the law says so. They are not a DeltaHub benefit, they are free of charge, and nothing on this page limits them. Our 2-Year Limited Warranty below is separate and comes on top of them. The sections below explain the rules for the United States, Australia, the United Kingdom, the EU and EEA, and Quebec. If you live elsewhere, your local consumer law still applies.
Returning something because you changed your mind is different. See our refund policy.
2-Year Limited Warranty
This warranty is given by DELTAHUB Inc., 450 7th Avenue, Suite 2710, New York, NY 10123, United States. It applies everywhere we sell.
Who is covered
The person who bought the product from us on deltahub.io.
What is covered
Physical products bought on deltahub.io are covered against defects in materials and workmanship under normal use. A Carpio strap that tears under normal use within the 2 years is covered.
What is not covered
- Accidental damage
- Misuse
- Modifications
- Normal wear, such as scratches and pad wear
- Digital products. See our refund policy for faulty files
How long it lasts
2 years from the day the product is delivered to you.
What we will do
We will repair the product, replace it or refund you. We pay the shipping on valid claims. For a torn strap, we send a replacement strap, or a new Carpio G2.0 if straps are out of stock.
How to claim
- Email support@deltahub.io with your order number and a photo or short video of the problem. You can also write to DELTAHUB Inc. at the address above.
- We review your claim and tell you the next step. If we need the product back, we pay the shipping on valid claims.
- We repair or replace the product, or refund you.
If you cannot send a photo or video, say so in your email.
Dispute settlement
We do not use an informal dispute settlement program for this warranty.
US state law
We do not limit how long any implied warranty lasts. Our Terms of Service say that we are not liable for loss that was not reasonably foreseeable. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of our 2-Year Limited Warranty are in addition to your other rights and remedies under a law in relation to the goods. To claim, follow the steps under "How to claim" above. Our contact details are DELTAHUB Inc., 450 7th Avenue, Suite 2710, New York, NY 10123, United States, +386 31 283 835, support@deltahub.io. We pay the shipping on valid claims.
United Kingdom
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, DELTAHUB Inc., as the seller, owes you these remedies:
- A short-term right to reject the goods and get a refund, generally within 30 days.
- Repair or replacement.
- If repair or replacement does not fix the problem, a price reduction or a final right to reject the goods.
If a fault appears within 6 months of delivery, it is presumed to have been there at delivery unless we show otherwise. Our 2-Year Limited Warranty does not take away any of these rights.
EU and EEA: your legal guarantee
europa.eu/youreurope/guarantees
The legal guarantee is a right you have under EU law. It applies to every seller and does not cost extra. DELTAHUB Inc., as the seller, is liable for any lack of conformity that existed at delivery and appears within at least 2 years of delivery.
- During at least the first year, a fault is presumed to have existed at delivery unless we show otherwise.
- You choose repair or replacement, free of charge, unless your choice is impossible or disproportionate.
- If that fails, you can ask for a price reduction or end the contract and get a refund.
- If you choose repair, the liability period is extended once by 12 months, where your national law provides for this.
Your national law sets the details and may give you more. In Slovenia, please tell us within 2 months of discovering the problem.
Our 2-Year Limited Warranty is a separate promise. It does not affect your legal guarantee, and you can use the legal guarantee whether or not you claim under the warranty.
Quebec
Under the Consumer Protection Act, goods must be fit for their ordinary use and durable in normal use for a reasonable time. These rights apply by law, and we cannot exclude them. Our 2-Year Limited Warranty does not take them away.
How to use your legal rights
Email support@deltahub.io with your order number and a description of the problem. Your legal rights apply whether or not this warranty covers the problem.
Spare parts
Replaceable Pads and Replaceable Strap are sold in the shop when in stock.
