01: Where do I find my tracking link?
It is in your shipping confirmation email. We send it when your order leaves the warehouse. Open the email and tap the tracking link.
No email yet? Check your spam folder. Most orders leave the same or next business day, and 90% leave within 3 days. Peak season and preorders take longer.
02: What does my tracking status mean?
| Status | What it means |
|---|---|
| Label created | The shipping label is ready. The carrier may not have scanned the parcel yet, so tracking can stay empty for a while. |
| In transit | The carrier has your parcel and it is on its way. |
| Out for delivery | The carrier expects to deliver it soon, usually that day. |
| Delivered | The carrier says it was delivered. Can't find it? See Late, lost or delivered but not received. |
03: Why has my tracking stopped moving?
This is often normal. Tracking can pause for days, especially when a parcel crosses a border or during peak season. The parcel is usually still moving, even when the page is not updating.
If tracking has not moved for 7 days, write to us.
04: How long is normal?
These are typical times from order to delivery, including dispatch. They are estimates, not guarantees.
| Destination | Typical time | Write to us if not delivered after |
|---|---|---|
| United States, Standard | 4 to 7 business days | 15 days after shipping |
| United States, Express | 2 to 4 business days | 15 days after shipping |
| EU (most countries) | 3 to 7 business days | 15 days after shipping |
| Finland, Ireland, Latvia, Sweden | 4 to 7 business days | 15 days after shipping |
| United Kingdom | 4 to 6 business days | 15 days after shipping |
| Canada | 5 to 15 business days, shorter from the Canada warehouse | 25 days after shipping |
| Australia | 8 to 14 business days | 25 days after shipping |
| All other countries | 3 to 6 business days | 25 days after shipping |
The date on your shipping confirmation email is the shipping date.
05: Why did only part of my order arrive?
Your order may have been split. This can happen when items ship from different warehouses, or when one item is a preorder. Each parcel has its own tracking number, so check your email for a second tracking link.
06: I ordered a preorder item. Where is it?
Preorder items ship later than items in stock. Check the product page for the current delivery date. You will get a tracking link when your item ships. See Preorders and made-to-order items.
07: When should I write to you?
Write to us if any of these is true:
- Tracking has not moved for 7 days.
- Your parcel is not delivered 15 days after shipping (US, EU, UK).
- Your parcel is not delivered 25 days after shipping (Canada, Australia, all other countries).
We will then reship your order or refund it.
Still need help? Write to support@deltahub.io with your order number, your tracking number and your delivery address.
